In this article:

• Phone/ video appointments
• Face-to-face appointments

 

Phone/ video appointments

If you're running late or you can’t make your appointment time, you can cancel your appointment and rebook for another time.

 

To cancel your appointment:

• Go to the Care tab
• Tap on the appointment you want to cancel
• Scroll to the bottom of the screen, then tap Cancel Appointment

 

Face-to-face appointments

Arriving after your appointment slot

If you arrive after your appointment slot, you have missed your appointment. We’ll try to find you an alternative appointment time the same day but you will need to re-book if we are unable to find one.

If you need a new appointment invite, please contact our support team and they’ll send this to you.

Arriving during your appointment slot

You may still be seen at the discretion of the clinician. You may be asked to re-book if the matter cannot be addressed in the remaining appointment time. Please speak to one of our receptionists when you arrive for your appointment.